Fast, Reliable Service Across the UK
At Apex Control Solutions, we’re committed to providing an efficient shopping experience for our customers across the United Kingdom. Whether you’re ordering Access Control products, Door Entry Systems, or Electric Locks, we ensure prompt and reliable delivery to keep your projects on track.
Shipping Methods and Costs
We offer the following shipping options:
- Standard Shipping: Delivered in 3-5 business days (£10 per order).
- Free Shipping: Automatically applied to all orders over £150.
Please note: Express shipping is not available at checkout. If you require urgent delivery, contact us at sales@apexcontrolsolutions.co.uk or call 01727 576113 to discuss options and stock availability.
Shipping Timeframes
- In-stock items: Orders placed before 2 pm GMT are typically processed the same day.
- Custom orders: May take up to 10 working days to process.
We strive to meet these timeframes and will keep you updated on your order’s status.
30-Day Money-Back Guarantee
Your satisfaction is our priority. That’s why we offer a 30-day money-back guarantee on most products, starting from the day your order is delivered.
Conditions for Returns
- Eligible Returns: Items must be unused, in their original packaging, and accompanied by proof of purchase.
- Non-Returnable Items: Custom-made products, items that have been used or installed, and sale items are not eligible for return.
How to Make a Return
- Contact Us: Request a Return Authorisation Number (RAN) by contacting our Customer Support team at sales@apexcontrolsolutions.co.uk or calling 01727 576113.
- Packaging: Ensure the item is securely packaged and clearly marked with the RAN.
- Shipping: Return shipping costs are the customer’s responsibility unless the item is defective.
- Refund: Approved refunds are processed within 10 business days of receiving the returned item.
Installation Services
In addition to providing high-quality products, we offer installation services in London and surrounding areas for select items. Availability is subject to scheduling and location.
Need Help?
If you have any questions about your order, shipping, or returns, our team is here to help. Contact us at:
- Email: sales@apexcontrolsolutions.co.uk
- Call: 01727 576113
Thank you for choosing Apex Control Solutions—where quality and service come together to meet your security needs.