We’ve compiled answers to some of the most common questions about our products, installation services, and policies. If you don’t find what you’re looking for here, feel free to contact us—we’re happy to help!
General Questions
Q: What types of products do you offer?
A: We specialise in Access Control and Door Entry solutions, including Electric Locks, Exit Buttons, Power Supplies, Smart Security Systems, and more. Visit our Product Categories page for a full list of offerings.
Q: Do you provide nationwide delivery?
A: Yes! All products purchased through our e-commerce platform can be delivered anywhere in the UK. For more details, visit our Shipping & Returns page.
Q: Can I get technical support for a product I purchased?
A: Absolutely. We offer free technical support for all products purchased from us. Contact our team for guidance on installation, troubleshooting, or product usage.
Installation Services
Q: What products do you install?
A: We provide professional installation services for a wide range of security and access control products, including:
- Door Entry Systems
- Access Control Solutions
- Electric Locks
- Exit Buttons
- Power Supplies
- Smart Security Systems
- CCTV Systems
Whether you’ve purchased your equipment from our e-commerce site or require assistance with compatible products, we’re here to help.
Q: Where do you offer installation services?
A: Our installation services are available in select areas near our head office. Check our Service Areas page to see if we cover your location.
Q: Can you install CCTV systems?
A: Yes! While CCTV systems are not currently listed on our e-commerce site, we offer professional installation services for compatible CCTV equipment. Contact us to discuss your requirements.
Q: Can you install products I’ve purchased elsewhere?
A: Absolutely. We can install products purchased from our e-commerce site or other compatible systems. Reach out to ensure your equipment meets your needs.
Q: Do you offer maintenance contracts?
A: We currently do not offer formal maintenance contracts but provide support for all installations. For ongoing assistance, we offer a pay-as-you-go maintenance service.
Q: Do you offer emergency call-out services?
A: While we strive to accommodate urgent requests, we do not provide 24/7 emergency call-out services. Contact us during business hours to discuss your needs.
Q: How do I schedule an installation?
A: Scheduling is easy! Contact us via email at sales@apexcontrolsolutions.co.uk or call us at 01727 576113 to discuss your project and book an appointment.
Shipping & Returns
Q: How long does delivery take?
A: Standard delivery typically takes 3-5 business days. For more details, visit our Shipping & Returns page.
Q: What is your return policy?
A: We offer a 30-day money-back guarantee on most products. Items must be unused and in their original packaging. See our Returns Policy for more information.
Q: Do you offer express shipping?
A: Express shipping is not available at checkout. If you require urgent delivery, please contact us directly to discuss your options.
Product Support
Q: How do I know which product is right for me?
A: Our team is here to help! Reach out for expert advice, or check out our Blog for helpful guides and tips on selecting the right products for your needs.
Q: Can I get replacement parts for my products?
A: Yes, we can provide replacement parts for many of our products. Contact us with the product details, and we’ll assist you.
Q: Do you offer product warranties?
A: Yes, many of our products come with manufacturer warranties. Contact us for warranty details specific to your purchase.
Contact Us for More Questions
Didn’t find the answer you were looking for? Get in touch with us:
- Email: sales@apexcontrolsolutions.co.uk
- Call: 01727 576113